We stand behind our brand and believe that you should be 100% satisfied with your purchase.
30 Day Refunds:
If you are not satisfied with your purchase, any items can be returned for refund within 30 days of receiving your order.
NSTP One Year Guarantee:
After 30 days of receiving your order, if you are not satisfied with your purchase, any North Standard product can be returned for store credit within ONE YEAR of purchase.
For all returns:
All return shipping is the responsibility of the customer. We encourage you ship your return with tracking so you can see when it is returned to us! We are not responsible for returns that are lost in the mail.
We'll issue a refund in the same form of original payment (for 30 day returns) or issue a credit (for over 30 day returns) within a few days of the item(s) arriving back to us. Shipping fees will not be refunded or credited.
Canadian Returns: You do not need to get approval or a return authorization number from us to make a return.
Please send returns to the following address and kindly mark your order number on the outside of the box:
North Standard Trading Post
PO Box 33047 Rpo College Square
Nepean, ON, K2C 3Y9
USA Returns: Please contact us to arrange a return.
We are unable to arrange exchanges at this time. If you would like to switch for another size/colour/style, kindly return the style you do not want, and order the style you'd like.
We can only accepts returns on products that were purchased from North Standard directly. If you purchased a North Standard product from another retailer, kindly contact that retailer for return/exchange.
Questions? Get in touch with us at email@example.com and we'll be happy to help!