Here is a little list of questions we get asked from time to time. If you cannot find your answer here, please feel free to email us. We'd be happy to help you!
How long will it take for my order to arrive?
It's our goal to have your order to you as soon as possible, but we estimate that it should never take longer than 2 weeks. If 2 weeks have passed since you made your purchase and you have not received your order or heard from us, please give us a call or send us an email.
I want to send my order as a gift for someone else. Can I do this and how do I ensure they don't get my invoice?
We would love to ship direct to the person you're gifting! When placing your order, comment in the "Special Instructions" that this is a gift. Then, put the 'billing address' as your address and fill in the 'shipping address' of the person you want to receive the gift. We'll send the gift to the lucky person and the invoice to you.
Do you ship outside Canada and the US?
Not yet. But this definitely something we're working towards!
You can find more details on all our shipping policies and rates here.
I would like to place an bulk order for a product, but when I go to check out I'm told you have limited quantities. Are there more units available?
It depends on the product. Sometimes there are, however in a lot of cases, if we do not have the inventory right then, we can get more very soon. For bulk orders it's best for you to get in touch with us directly by phone or email and we'll let you know your options.
Something I really like is out of stock. Will you be getting more in?
Many of our core items are restocked regularly. When something is out of stock, you can sign up for an email notification for when the item is available again, or reach out to us for an idea of when it will be back.
Items in the sale section of our website are very rarely re-stocked, but feel free to sign up for an email for the chance we get more!
Can I use a gift card that was purchased in the shop or my in-store credit for an online purchase?
Unfortunately, you cannot use it online without reaching out to us. We can happily convert store credits and physical gift cards to online gift cards for you.
Please reach out to us at firstname.lastname@example.org and kindly provide the gift card number, or if it is a store credit, your phone number and name, so we can look up the details.
Are the prices shown in Canadian Dollars?
Yes, everything on the site is in CAD.
What is your online shop return policy?
You can find all the details of our return policy here.