Here is a little list of questions we get asked from time to time. If you cannot find your answer here, please feel free to email or call us. We'd be happy to help you!
How long will it take for my order to arrive?
It's our goal to have your order to you as soon as possible, but we estimate that it should never take longer than 2 weeks. If 2 weeks have passed since you made your purchase and you have not received your order or heard from us, please give us a call or send us an email.
I want to send my order as a gift for someone else. Can I do this and how do I ensure they don't get my invoice?
We would love to ship direct to the person you're gifting! When placing your order, comment in the "Special Instructions" that this is a gift. Then, put the 'billing address' as your address and fill in the 'shipping address' of the person you want to receive the gift. We'll send the gift to the lucky person and the invoice to you.
Can I place an order online and then pick it up in the store, rather than having it shipped?
Absolutely. Simply select the Pick Up option at check out and you will not be charged for shipping. You will receive a notification when your order is ready (typically within 24 hours) and you can pick up your order from our Toronto shop during our designated pick up hours. If you need to make other arrangements, email us at firstname.lastname@example.org and we'll do our best to accommodate.
Do you ship outside Canada and the US?
Not yet. But this definitely something we're working towards!
You can find more details on all our shipping policies and rates here.
I saw something on your Instagram that is not shown in your online shop. Is there any way to order items from your shop that are not in your online store?
Definitely. Just give us a call or email us at our contact info at the bottom of this page letting us know what you are interested in. Most items in our shop can be shipped out to you and payment can be processed over the phone.
I would like to place an bulk order for a product, but when I go to check out I'm told you have limited quantities. Are there more units available?
It depends on the product. Sometimes there are, however in a lot of cases, if we do not have the inventory right then, we can get more very soon. For bulk orders it's best for you to get in touch with us directly by phone or email and we'll let you know your options.
Can I use a gift card that was purchased in the shop for an online purchase?
Unfortunately, you cannot. Gift cards purchased in our shop can only be redeemed in the shop and not in the online store.
Gift cards that are purchased online can be used in our online shop.
What payment methods to you accept?
In our shop on Queen Street we accept cash, Interac, Visa, and Mastercard. For online orders, we accept Visa, Mastercard, and American Express.
Are the prices shown in Canadian Dollars?
Yes, everything on the site is in CAD.
What is your online shop return policy?
You can find all the details of our return policy here.