Here is a little list of questions we get asked from time to time. If you cannot find your answer here, please feel free to email us. We'd be happy to help you!
How long will it take for my order to arrive?
We pack and ship within a couple days of receiving your order. Once your order is packed, you'll receive an email with tracking info. The email is sent when we create the shipping label so if you're SUPER KEEN and check the tracking right away, you probably won't get too much info. However, once we drop your order at the post office, you'll see status and location updates from Canada Post.
Depending on where you live and any current Canada Post delays, your order could arrive as quickly as next day or it could take a week. It should never take longer than 2 weeks.
If you have any questions about the tracking on your order, you can reach out to us at firstname.lastname@example.org but we also suggest reaching out to Canada Post.
My order is a gift. Can you remove prices and include a message?
Of course! Just let us know in the Special Instructions that it's a gift and what you'd like the message to be. Full disclosure, my husband makes the cards by folding a piece of paper in four, puts a bear sticker on the front, and writes your message in his all caps hand-writing (we love you, Frank). It's not fancy, but super cute.
We can also remove prices if needed and omit a packing slip (but even if we did put a slip in, our packing slips don't have prices).
Finally, please ensure that the 'billing address' as your address and fill in the 'shipping address' of the person you want to receive the gift. It is important that the billing address matches your credit card information (see next question).
I'm getting an error message when trying to check out that says my zip code is incorrect. What's wrong?
We get this question A LOT. When checking out, our system uses your postal code (or zip code) as a security measure to prevent fraud. The BILLING ADDRESS that you enter (not SHIPPING), must match the billing address of the credit card you are using.
For example, if you just moved, and you have not updated your credit card information, your billing address is your former address. Don't worry, we never ship to a billing address, only the shipping address. So, just enter the billing address to match your credit card, and shipping address as where you want the goods shipped.
And then go update your credit card address with your bank, yo!
Something I really like is out of stock. Will you be getting more in?
Many of our core items are restocked regularly. When something is out of stock, you can sign up for an email notification for when the item is available again, or reach out to us for an idea of when it will be back.
Items in the sale section of our website are very rarely re-stocked, but feel free to sign up for an email for the chance we get more!
When you had a brick & mortar store in Toronto I received a physical gift card (or had store credit). Can I use this online?
Unfortunately, you cannot use it online without reaching out to us. But, we can happily convert store credits and physical gift cards to online gift cards for you.
Please reach out to us at email@example.com and kindly provide the gift card number, or if it is a store credit, your phone number and name, so we can look up the details.
Do you ship outside Canada and the US?
Not yet. But this definitely something we're working towards!
Are the prices shown in Canadian Dollars?
Yes, everything on the site is in CAD.
What is your return policy?
You can find all the details of our return policy here.